24/7 Monitoring and Support
It’s all about service!
Immediate, Local Help
Your network is operating 24 hours a day, seven days a week, so shouldn’t your IT services?
One hour of downtime, regardless of when it happens, can cost your company thousands of dollars. That’s why our 24/7 network support services are critical to the success of your business. Our support line provides exactly that, support not sales, so you can be assured that resolving your issue is job number one.
To Resolve Your Tech Issues
Our help desk is staffed at all times, so when you call us for help, you will always get a prompt, helpful response. Network support also includes:
- Systems monitoring
- System patch management
- CPU/memory issues
- Power outages
- Security threats
When 24/7 IT support is important to you, we provide what you need to succeed.
- Reliability – We’ll keep your company running at peak capacity to minimize downtime so you can serve your customers.
- Threat tracking – We will log the threats to your system to allow for a full threat analysis to prevent future cyber attacks. If your network is experiencing a previously discovered issue, we can report this trend to you and suggest alternatives or even the proper way to correct them.
- Lower costs – Instantly connect with an IT expert to get your issue handled and prevent costly downtime. You’ll know that we may have already fixed the problem, are working on it, or are on our way to solve the problem onsite.
We offer a multi-layered 24/7 support helpdesk.
SNC will make sure your network, and your business, is up and running
True 24/7 Support With SNC
A lot of companies say they provide 24/7 support, but the reality is that they may monitor your network behind the scenes at all times, but support will have to wait for normal business hours. Not so with SNC. We have a trained network support engineer available at all times to guide you through a solution to get you up and running as soon as possible. If you enter a ticket on our website or by email, you will receive an immediate response.
Enjoy true around-the-clock support as a feature of your managed services package. Call us today to get started!